Yesterday, i was working on a issue where user is trying to open XML Document ( EXCEL 2010) file an Application from published IE.
Troubleshooting.
1. Shadowed user to find out where exactly she is trying to click on the icon to open an Excel document.
2. Deleted user profile and told to re try but did not worked.
3. Told to log off and log on again so that she will hit a different server, but did not worked either.
4. Before clicking on Connections Icon, Could you please verify whether the default client is Java or Native Client under settings.
5. Could you please share your user name and password to me so that I will try to launch people soft from using administrative privileges.
6. I tried from my admin privleges it worked. So, group policies are obstructing the user to perform her task.
7. Logged from a UAT Desktop and launched published IE and went into Internet Options>Security> Internet> Custom level.
8. Need to select the "Automatic Prompting for Download" as Enabled.
Troubleshooting.
1. Shadowed user to find out where exactly she is trying to click on the icon to open an Excel document.
2. Deleted user profile and told to re try but did not worked.
3. Told to log off and log on again so that she will hit a different server, but did not worked either.
4. Before clicking on Connections Icon, Could you please verify whether the default client is Java or Native Client under settings.
5. Could you please share your user name and password to me so that I will try to launch people soft from using administrative privileges.
6. I tried from my admin privleges it worked. So, group policies are obstructing the user to perform her task.
7. Logged from a UAT Desktop and launched published IE and went into Internet Options>Security> Internet> Custom level.
8. Need to select the "Automatic Prompting for Download" as Enabled.
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